Lenovo ThinkServer TD350 Manuel d'utilisateur télécharger pdf (Page 181)

Chapter7.Troubleshootinganddiagnostics

Thischapterprovidesinformationaboutbasictroubleshootinganddiagnosticmethodstohelpyousolve

problemsthatmightoccurintheserver.

Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeChapter8

“Gettinginformation,help,andservice”onpage173foradditionaltroubleshootingresources.

Troubleshootingprocedure

Usethefollowinginformationasageneralprocedurefordiagnosingandtroubleshootingproblemsyou

experiencewithyourserver:

1.Verifythatthepowercordsandthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.

2.Verifythattheserverandallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,

functioningelectricaloutlets.

3.VerifythatallinstalledhardwareandattacheddevicesareenabledintheBIOSsettingsofyourserver.

FormoreinformationaboutaccessingandchangingtheBIOSsettings,see“UsingtheSetupUtility

program”onpage51

4.ViewthestatusanddiagnosticLEDstoidentifythesystemanddevicestatusanddiagnoseproblems.

See“ViewingthestatusanddiagnosticLEDs”onpage167.

5.Iftheserverisnotworkingafteryouhaveaddednewsoftware,installedanewoptionaldevice,or

replacedapieceofhardware,removeorreinstallthesoftwareordevicetoseeiftheproblemcould

besolved.

6.ViewtheSELtodiagnoseproblems.See“Viewingthesystemeventlog”onpage167.

7.TurnontheserverandpressEscassoonasyouseethelogoscreentoviewanydiagnosticmessages.

8.Referto“Basictroubleshootingtables”onpage168andfollowtheinstructionsforthetypeofproblem

youareexperiencing.Ifthebasictroubleshootinginformationdoesnothelpyouresolveaproblem,

continuewiththenextstep.

9.Tryusingapreviousserverconﬁgurationtoseeifarecentchangetohardwareorsoftwaresettingshas

causedaproblem.Beforerestoringyourpreviousconﬁguration,captureyourcurrentconﬁgurationin

casetheolderconﬁgurationsettingsdonotsolvetheproblemorhaveadverseeffect.

10.Useanantivirusprogramtoseeifyourserverhasbeeninfectedbyavirus.Iftheprogramdetectsa

virus,removethevirus.

11.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter8“Getting

information,help,andservice”onpage173.

ViewingthestatusanddiagnosticLEDs

YourserverhasstatusanddiagnosticLEDsonthefrontpanel,theDITpanel(variesbymodel),therearpanel

(EthernetstatusLEDs),thesystemboard,thehot-swapinternalstoragedrives(ifsupported),andtheoptical

drives.ThevariousLEDshelpyoueasilyidentifythesystemanddevicestatusanddiagnoseproblems.For

informationabouttheLEDs,refertotherelatedtopicsin“Locations”onpage16

Viewingthesystemeventlog

Thesystemeventlog(SEL)containsinformationaboutallthePOSTandsystemmanagementinterrupt(SMI)

events.YoucanviewtheSELtodiagnosesystemproblems.

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Lenovo ThinkServer TD350 Manuel d'utilisateur Page 181