•Problem:Aftersettingaharddiskpasswordontheharddiskdriveofthecomputer,youmovedthedrive
toanothercomputer.Nowyoucannotunlocktheharddiskpassword.
Solution:Yourcomputersupportsanenhancedpasswordalgorithm.Computersolderthanyoursmight
notsupportsuchasecurityfunction.
Opticaldriveproblems
•Problem:Theopticaldrive,suchasaCD,DVD,orCD-RWdrive,doesnotwork.
Solution:MakesurethatthecomputeristurnedonandaCD,DVD,orCD-RWisproperlyloadedonthe
centerpivotofthedrive.(Youshouldhearaclick.)
Makesurethatthedriveconnectorisrmlyconnectedtothecomputer.Ifyouuseanoptionthathasabay
forinstallingthedrive,makesurethattheoptionisrmlyconnectedtothecomputerandworksproperly.
Makesurethatthedrivetrayisrmlyclosed.
Makesurethatthedevicedriversarecorrectlyinstalled.
•Problem:YouhearanoisefromthedrivewhentheCD,DVD,orCD-RWdiscisspinning.
Solution:Ifthediscisnotcorrectlyloadedonthecenterpivotofthedrive,itmightrubagainstthedrive
coverandmakeanoise.Makesurethatthediscisloadedcorrectlyinthedrive.
•Problem:Thetraydoesnotopenevenifyoupresstheejectbutton.
Solution:Whenyourcomputerisnotturnedon,pressingtheejectbuttondoesnotcausethedrivetray
toopen.Makesurethatthecomputeristurnedonandthatthedriveconnectorisrmlyconnected
tothecomputer.
Ifthetraystilldoesnotopen,makesurethatthecomputerisrunning,andinserttheendofastraightened
paperclipintotheemergencyejecthole.Thetraywillopen.
•Problem:Anopticalmedium,suchasaCD,DVD,orCD-RWdisccannotberead.
Solution:MakesurethattheCD,DVD,orCD-RWdiscisnotdirty.Ifitis,cleanitwithacleanerkit.
TestanotherCD,DVD,orCD-RWdisc.Ifthecomputercanreadtheotherdisc,therstdiscmightbe
defective.
Makesurethatthediscisloadedonthecenterpivotofthedrivewiththelabelsideup.(Youshould
hearaclick.)
Makesurethatthediscisinoneofthefollowingformats:
–MusicCD
–CD-ROMorCD-ROMXA
–MultisessionphotoCD
–VideoCD
–DVD-ROM(DVD-video)
•Problem:ThecomputercannotplayaCD,orthesoundqualityisnotgood.
Solution:Ensurethatthediscmeetsthestandardsforyourcountry.Usually,adiscthatmeetsthelocal
standardsismarkedwithaCDlogoonthelabel.Ifyouuseadiscthatdoesnotmeetthesestandards,we
cannotguaranteethatitwillplay,orthat,ifitdoesplay,thesoundqualitywillbegood.
•Problem:TheHDDVDtabintheWinDVD8programisdimmedandIcannotuseit.
Solution:YourcomputerdoesnotsupportanHDDVDdrive.
Chapter9.Troubleshootingcomputerproblems129
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