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Lenovo 8 Guide de l'utilisateur Page 51

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Chapter8.Troubleshootingproblems
Thischapterdescribesonwhattodoifyouexperienceaproblemwithyourtablet.
Diagnosingproblems
Ifyouexperienceproblemswithyourtablet,usetheLenovoSolutionCenterprogramasastartingpoint
forsolvingthem.
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvetabletproblems.Itcombines
diagnostictests,systeminformationcollection,securitystatus,andsupportinformation,alongwithhints
andtipsformaximumsystemperformance.
Note:TheLenovoSolutionCenterprogramcanbedownloadedfromhttp://www.lenovo.com/diags.
ToruntheLenovoSolutionCenterprogram,dothefollowing:
1.Swipeinfromtherightedgeofthescreentodisplaythecharms.
2.TaptheSearchcharmtosearchforLenovoSolutionCenter.
3.TapLenovoSolutionCenter.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
thelogfiles.YouwillneedthelogfileswhenyouspeaktoaLenovotechnicalsupportrepresentative.
Troubleshooting
Theproblemsandsolutionsdescribedinthissectionaremeantonlyasaguide.Theyarenotdefinitive
problemsolvingtechniques.Forsomeproblems,youmightneedhelpfromLenovo,yourreseller,oryour
serviceprovider.
Whenyouobserveaproblem,stopoperationimmediately,becausetakingfurtheractionmightresultindata
lossordamage.Takeanoteofwhatthesystemisdoingandwhatactionsyouperformedbeforetheproblem
occurred.ProvidedetailedinformationtoLenovooryourserviceproviderforquickerproblemresolution.
Internetproblem
•Problem:Unabletoconnecttothewirelessnetwork.
Suggestedsolution:Ensurethat:
–ThemicroSIMcardisvalidandworkableifyouareusingamobilenetwork(3Gor4G).
–Youarewithinthenetwork’sservicerangeandthesignalstrengthisgood.
–YourtabletisnotinAirplanemode.
Iftheproblempersists,contactLenovofortechnicalsupport.
Multi-touchscreenproblem
•Problem:Themulti-touchscreenrespondsslowlyorimproperly.
Suggestedsolution:Dothefollowing:
1.Ensurethatyourhandsarecleananddrywhentouchingthescreen.
2.Restartyourtablettotryagain.
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