Lenovo ThinkPad T410s Manuel d'utilisateur télécharger pdf (Page 17)

Chapter 2. Solving computer problems

Diagnosing problems

If you experience problems with your computer, use the following procedure

as a starting point for solving them.

v If you can start up the operating system, see “Diagnosing problems using

Lenovo ThinkVantage Toolbox.”

v If you cannot start up the operating system, see “Diagnosing problems

using PC-Doctor from the Rescue and Recovery workspace.”

Diagnosing problems using Lenovo ThinkVantage Toolbox

If your computer is not operating properly, you may be able to diagnose the

problem by having Lenovo ThinkVantage Toolbox test components of your

computer.

To start this program, do as follows:

For Windows 7:

While the Windows operating system is running, press the ThinkVantage

button.

For Windows Vista and Windows XP:

1. Click Start.

2. Move the pointer to All Programs,toLenovo Services, and then to

Lenovo ThinkVantage Toolbox.

For more information about this program, see the Help for the program.

Running any tests may take up to several minutes or longer. Make sure you

have time to run the entire test; do not interrupt the test while it is running.

When preparing to contact the Customer Support Center, be sure to print the

test log so that you can rapidly provide information to the help technician.

Diagnosing problems using PC-Doctor from the Rescue and Recovery

workspace

By using PC-Doctor

from the Rescue and Recovery

workspace, you can

diagnose your system without starting up the operating system.

Note: If your system is running and Access Help is accessible, see

Access Help

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Lenovo ThinkPad T410s Manuel d'utilisateur Page 17